Effective Date: [Insert Date]
Last Updated: [Insert Date]
This Refund and Cancellation Policy outlines the terms governing payments, cancellations, and refunds for services provided by [Your Company Name].
1. Service-Based Nature of Business
As a digital marketing and consulting agency, our services involve time, strategy development, research, and resource allocation.
Due to the nature of these services, fees are generally non-refundable once work has commenced.
2. Project-Based Services
For fixed-scope projects:
- Payments made for completed milestones are non-refundable.
- If a project is cancelled before commencement, a partial refund may be issued at our discretion after deducting administrative costs.
- If cancellation occurs mid-project, charges will apply for work completed up to the cancellation date.
3. Retainer-Based Services
For monthly or recurring services:
- Cancellation requests must be submitted in writing.
- A minimum notice period of [e.g., 30 days] may be required as specified in the service agreement.
- Fees for the current billing cycle are non-refundable once services for that cycle have begun.
4. Advertising Spend
Advertising budgets paid directly to platforms (e.g., Google Ads, Meta Ads) are non-refundable and subject to the policies of the respective platform.
We are not responsible for refunds related to third-party advertising spend.
5. No Guaranteed Outcomes
Refunds will not be issued based on dissatisfaction with results where services were delivered according to the agreed scope.
Marketing performance depends on multiple external factors beyond our control.
6. Exceptional Circumstances
Refunds, if any, will be issued solely at the discretion of [Your Company Name] and in accordance with the signed service agreement.
7. Contact Information
For refund or cancellation requests, contact:
[Your Company Name]
Email: [your@email.com]
Phone: [Your Phone Number]